All the information you give us by filling in the booking form will be kept and not shared with any other company or 3rd person. We may use your email address for our email marketing to keep you updated about our changes, new tours, excursions, activities, and price offers.

Cancellation of a booking is available one day before the tour, excursion, or activity starts.

If the organizer is obliged to cancel or to modify all or part of the planned program, either because it does not bring together a sufficient number of participants, for foreign reasons at will, or reasons related to the safety of the client. The client will be fully reimbursed.

If the client cancels, cancellation fees are assessed as a percentage of the total tour, excursion, or activity price. Notification of cancellations must be in writing. Free cancellation (full refund) up to 24 hours before the activity or tour program starts, otherwise a 50% cancellation fee applies to the total price.

Yes you can, just drop us an email or call us directly and our team will assist you with your special requests.

The most currencies widely accepted are Euros, US Dollars, UK Sterling, or Moroccan Dirhams.

Please email or call us directly and we will discuss that.

Yes. A bank transfer is not required to make a reservation. Below are the booking steps :

• Fill in the reservation form on our website.
• You will receive a reply by e-mail within a deadline that does not exceed 24 hours.

Indicating our availabilities and best offers.

• You can subsequently confirm or even negotiate the offer by exchange of mail.
• After agreement and final confirmation, you can pay upon your arrival.

• Yes, it’s simple. You can cancel or modify your booking via our online support (WhatsApp chat) service on our website.
• You can also drop us an email or call us directly by phone, and we will process your request.

Feel free to bring with you comfortable walking shoes, a camera, and a notebook. When it’s really hot out, we recommend an application of sunscreen on exposed parts of the body and a lightweight pair of sunglasses or a hat. During the cooler seasons, it’s important to wear and an extra layer of clothing and consider bringing gloves, once the sun goes down the temperature can drop considerably. If it looks like rain, please be prepared with a rain jacket or an umbrella.

Yes, before booking we offer you the possibility to negotiate the price of our offers and for this you can first fill out the reservation form and exchange emails with our reservation service.

Gratuities are greatly appreciated, although not mandatory.

Please email or call us directly for a group discount, and we will discuss that.

Our excursions, tours, and activities are always available.

• You pay us upon your arrival before the excursion, tour, airport transfer, or activity starts.
• If you are a group, we require a 50% deposit, the balance could be paid upon arrival.
• Cash payments are accepted in Euros, US Dollars, UK Sterling, or Moroccan Dirhams.

Yes, limited bathrooms are available during the tour, the activity, or the excursion, however, we advise our guests to not plan on availability.

At this time, we do offer our excursions, tours, and activities only in English and French.

Yes, airport transfers are included in the tour price on the first day and last day of the tour.

• Pick up and drop off at any accommodation in town or at the airport.
• Transport by a comfortable, modern, and air-conditioned vehicle.

We will not be responsible for loss or damage to any personal property.

Children are allowed on our excursions, tours, & activities. We would love to have them join us!

Yes, you can. However, return transfer by vehicle will apply, except for the luxury desert camp, where you can choose between a camel ride or a vehicle transfer.

Zagora shared desert tour:

• Standard camp with no showers in the camp shared toilets only.
• Comfortable camp with shared showers and toilets outside your tent.

Zagora private desert tour:

• Comfortable camp with shared showers and toilets outside your tent.
• Luxury camp with ensuite toilet and shower inside your luxury tent.

Merzouga shared desert tour:

• Comfortable desert camp with shared toilets outside your tent, showers are available at the camp operator’s lodge in Merzouga the following morning.

Merzouga private desert tour:

• Comfortable desert camp with shared toilets outside your tent, showers are available at the camp operator’s lodge in Merzouga the following morning.
• Luxury desert camp with private ensuite toilet and shower inside your luxury tents.

Erg Chigaga desert:

• Comfortable desert camp with shared toilets and showers are available outside your tent.
• Luxury desert camp with private ensuite toilet and shower inside your luxury tents.

Unfortunately, you can’t. Such a decision needs to be made during your booking process or at least 24 hours before departure. Standard, comfortable, and luxury camps are separate from one another. They are all located in different areas, and operated by different camp operators.

Yes, please. However, on our luxury desert camps, towels, and shower condiments are supplied in your tent.

Inside the tents, and for safety reasons, no plugins are allowed. Outlets are available in public areas at the camp ( Restaurant ). There will also be outlets in cafés, restaurants, and hotels on the way.

On private desert tours, it is, provided your flight is due to take off at 07:00 PM at the latest. During rainy / snow season, it is still risky, as there might be flush floods, and heavy snow that shuts down some roads for a certain amount of time, which will cause a delay. On shared desert tours, it is not a safe option. Only if your flight is due to take off from Marrakech airport at midnight at the earliest. Again, in the winter season, we would not recommend scheduling your flight back home on your desert trip’s last day.

No you don’t. The camps we are using for our Moroccan desert trips supply sleeping equipment in there. During the winter, enough warm blankets will be supplied, but you will. Need warm thermal clothes to keep you warm at night (Dec, Jan, and Feb).

Yes, we can. Vegetarian and vegan are okay. Gluten is a bit complicated here in Morocco. There are a few shops that sell gluten-free food, and you can get prepared for your trip.

Yes, they are. Hotels and desert camps we use serve halal meals only.

Yes, you can bring your luggage on our desert tours, whether private or group shared. Please make sure you prepare a small backpack to take on your camel ride to the desert camp. The rest of your luggage will stay safe in your vehicle in Zagora or at the camp operator’s lodge in Merzouga.

Due to unforeseen circumstances, we reserve the right to cancel your reservation. If such an event should occur, we will refund any sum you have already paid to us, including the deposit, but we are not liable to pay any additional compensation to you. Unforeseen circumstances include but are not limited to natural or nuclear disasters, war, or threats of war, riots, terrorists, fires, adverse weather conditions, and others.

Yes, you can advise at the time of booking the type of accommodation (hotel, kasbah, riad, or luxury tent in the desert): standard, budget, or high-class.